Frequently Asked Questions
Please read our FAQ before sending us a message.
Please consider that all of our products are handmade. For International delivery, the making process takes 3~5 business days, and the delivery takes another 3~5 business days. In most cases, it takes about 7~10 business days in total but please allow up to a maximum of 14 business days.
If you are not sure about your ring size, we strongly recommend you to visit your local jewelry store to measure yours rather than using the other methods. All of our ring sizes are US standard based.
Yes. We can engrave up to 10 letters inside of the rings including spaces. It's free service but make sure if you choose this option, it's really hard to get refund or exchange.
Sorry, we can not provide the exact estimation for the delivery date.
In this case, we will try our best but you may have to take the risk and we don't recommend you to order in urgent.
Please note that some countries will charge additional fees at local customs (U.S. customers are not subject to any extra charges).
Most countries will charge only VAT based on the declared value of the package to be paid upon delivery (most European countries) or import duties (Canada, Australia). These charges are the buyer's responsibility as they are not additional shipping or insurance charges.
If you have any questions please contact us or check with your local customs office.
We offer a 100%, no questions asked, money back guarantee return policy.
If for whatever reason you are not completely satisfied and wish to return your purchase, please follow these simple steps:
Notify us that you wish to return your purchase within 30 days of receipt and we will issue you a return authorization number.
The item must be sent to us within 3 days after you receive this number which needs to be clearly marked on the outside of the box, and you are responsible for shipping and insurance.
Once our staffs have inspected your return, your money will be refunded by the same payment method. Items must be returned within 30 days of receipt in their original condition.