Return Policy

We try to always provide better service
For our customers.

“If there is any problem with your order, please let our
CS Center know about it via our email. For those who
would like to return / exchange our items must notify
thegoldcat.com via email within 7 days of receipt.”

 

RETURN SHIPPING AND PROCESSING

We will pay the delivery charge about the return only If we request a return. (Example : When we have to check the condition of damaged item, when we have to get the product that was wrongly delivered). In other cases (simple change/cancel/not suitable for your skin), a return postage fee will apply to you.

1. Provide us with specific reasons through contact@thegoldcat.com
2. After checking the reasons, please return the package by using normal international registered mail only if the return is possible.
3. Your money will be back to your Paypal account in 3 days from the arrival of your returned products.

CANCEL / CHANGE / REFUND ORDER

After the confirmation of your order, Cancel / Change / Refund is only possible within 24 hours the payment has been cleared. It can be less than 24 hours. After we start processing the order, it’s not possible to Cancel / Change / Refund. So it is really important to make action immediately for change / cancel / refund if you want. Also we can’t help you Cancel / Change / Refund your order if the products used.

For this case, you can Cancel / Change / Refund only by contact@thegoldcat.com within a week. Extra cost will be your responsibility. Please frequently check the status of your packages.